The terms and conditions below apply to all services provided by Turn The Tide Global (“Our Business”), to any individual or organisation (“You”) and constitute the contract for the service to be provided by the Turn The Tide Global for You.

When You engage with Our Business in any form, through any channel of communicate, you are agreeing to our Terms and Conditions listed here.

You agree that when You experience any of our products or services, including but not exclusive to attending a personal coaching session, inviting us to facilitate workshops at your organisation, or attend a virtual meeting, or any correspondence via email, social media or other channels, this is deemed to be for personal advice only. You agree that Our Business does not provide any health, medical, financial, mental health or professional advice.

If You have or suspect you have a medical or mental health problem, contact your medical provider or mental health care provider promptly.

You agree that Our Business is not a substitute for professional mental health care or medical care.

As part of booking the 1:1 Leaders Coaching program, Leaders Accelerator, you agree:

• You commit to booking a session every 2 weeks, and completing all 6 sessions within a 3 month period.
• Payment is made by full befor the first session is booked.
• You can cancel a session with at least 48 hours notice, due to unforeseen circumstances.
• Any cancellation with less than 48 hours notice will incur a fee of $490 AUD including GST for rebooking.

As part of booking the 1:1 Executive Coaching program, you agree:

• You commit to booking a session every 2 weeks, and completing all 5 sessions within a 3 month period.
• Payment is made by full befor the first session is booked.
• You can cancel a session with at least 48 hours notice, due to unforeseen circumstances.
• Any cancellation with less than 48 hours notice will incur a fee of $1,500 AUD including GST for rebooking.

In engaging with any of Our Business services, or any communications with Our Business, You acknowledge the following:

• You understand that the services and communications You receive from Our Businesss are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. You also understand that Our Business is not acting as a mental health counsellor or a medical professional.
• You understand and agree that you are fully responsible for your own well-being during any engagement with Our Business and subsequently, including your choices and decisions.
• You understand that Our Business is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and you will not use it in place of any form of therapy.
• You understand that all comments and ideas offered by Our Business are suggestions only and You are responsible for any decisions, actions or changes you make.
• You understand that results our outcomes are not promised and not guaranteed for any of Our Business products or services.

You understand that the use of technology is not always secure and you accept the risks of breaching confidentiality in the use of email, text, phone, Microsoft Teams and any other technology.

You hereby release, waive, acquit and forever discharge your Our Business, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages you may claim to have or that you may have arising out of acts or omissions by yourself or by Our Business as a result of the advice given by Our Business or otherwise resulting from the coaching relationship contemplated by this agreement.

You further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to you to sign this agreement. This agreement shall bind your heirs, executors, personal representatives, successors, assigns, and agents.

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by You, actual or potential conflict of interest, or other reasons, Our Business can decide to terminate the service to You early or refuse or be unable to provide further services to You. In such a circumstance, You will be given reasonable notice of termination by Our Business where possible, and will be refunded any advance payments made for coaching sessions not yet provided.

This contract is governed by the laws of Queensland, Australia whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.